A.M IDEAS

FAQ


Do you accept Paypal?
Yes, we accept payments via Paypal and credit card.


Can I pay with US dollar?
Yes, during the payment process Paypal will convert TWD into your local currency.


After I place an order when do you send out the products?
A.M IDEAS will process all orders within three working days of receipt of an order (not including weekends and bank holidays) unless otherwise informed - in the case of custom orders, items not in stock, waiting for production. After the package is sent out we will immediately send you a delivery confirmation email and within the email will include its tracking number.


Do you ship to Australia?

Yes, we offer worldwide shipping. 


How long does a shipment usually take to arrive?

Please refer to the list below to find out how long it may take for you. Days quoted does not include time for customs clearance.  

- Europe 10 - 18 business days

- North America  10 - 18 business days

- Asia & Oceania 7 - 21 business days

- Central/South America  15 - 30 business days

- Africa 15 - 30 business days


I am buying a gift for a friend, I need to receive the item faster than the days quoted for standard shipping. Can you arrange that?

We do offer Express Mail Service (EMS) at an extra fee. You can select the EMS service after you click "Proceed to Checkout". The shipping time for EMS is as listed below. The days quoted does not include time for customs clearance.  

- Europe 3 - 8 business days

- North America 4 - 5 business days

- Asia & Oceania  2 - 6 business days


Do you offer gift wrapping?

All our products are nicely wrapped and ready to give as presents.  


Why did you decide to work with rush grass?

The highly skilled artisan grandmothers produce well made products for the eyes, nose and hands. If you place rush grass under the sun for 10 minutes the scent of the grass reappears. Also, we really enjoy hanging out with the grandmothers. They are really funny!  


How can I see the product in person?

We travel to different cities for design fairs and tradeshows. To find out if we are going to be in a city near you please follow our Facebook page. 


Can I return a product?

All sales are final. However, if you have special conditions and wish to return the product(s), please contact A.M IDEAS before returning any items. Our email address is: hello@amideas.com. A.M IDEAS retains the right to decide which conditions are eligible for a return. For more information about our return policy please click here.