A.M IDEAS will process all orders within three working days of receipt of an order (not including weekends and bank holidays) unless otherwise informed - in the case of custom orders, items not in stock, waiting for production. A.M IDEAS hope that you will be satisfied with your order, we work hard to give you the best products and best mail order service.

 
Crafted Items
All products have been processed manually and any irregularity is to be considered an intrinsic characteristic. All weights and measures are approximate. We make every effort to make sure all products are of the highest quality. 


Colours
Rush grass is a natural material, no two blades of grass will have the same colour, hence product colour tints will vary. This is considered the inherent nature of the material.

We do our best to display as accurately as possible the colours of our products that appear on the Site. The actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. 


Payment
The price applicable is the one set on the date in which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from A.M IDEAS. 
All transfers conducted through A.M IDEAS are handled and transacted through Paypal to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions from Paypal as they are responsible for the transactions made. 


Shipping
All packages come with delivery confirmation and package tracking number(s). All items by A.M IDEAS are sent by the Taiwan National postal service (Chunghwa Post). Days quoted for shipping does not include time for customs clearance, we can not guarantee delivery time due to customs. Delay / Loss / Damage occurred during the transport is beyond A.M IDEAS' responsibility. 


Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


Lost / Damage / Unclaimed Items
Please let us know if you have not received our package in 45 days from posting. Until then, there is nothing we can do. Any claim received after these deadlines cannot be accepted. For items lost, refund will be issued once A.M IDEAS has received compensation from the carrier.

If upon receiving the product, notice that the item has been damaged during transport, you should immediately report this to us. For damaged items please provide photographic evidence via email so that we can process the claim with the post office. For items damaged, refund will be issued once A.M IDEAS has received compensation from the carrier. 

For packages that are not cashed at your post office within 14 days, A.M IDEAS reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
 

Packaging Material
A.M IDEAS will reduce consumption of new materials by reusing packaging for the outer transportation packaging where possible.  Customers can arrange with A.M IDEAS for new packaging if necessary. Customers are invited to treat and use our packaging materials at their own risk. A.M IDEAS does not include unnecessary warnings where common sense can be applied, such as “this is not a toy” on every plastic bag, for example.


Personal Information
All personal information you provide us with or that we obtain will be handled by A.M IDEAS as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to A.M IDEAS and our web shop host Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request A.M IDEAS to delete or correct the information held about you. By accepting the A.M IDEAS Conditions, you agree to the above.


Intellectual property
A.M IDEAS owns all copyright and related intellectual property rights in and relating to the website unless otherwise agreed or specified. An individual page may be downloaded for private, non-commercial and personal use for the purpose of placing an order with A.M IDEAS or using this website as a shopping resource. With this exception, no contents of this website (including text, video, audio, audio-visual material, graphics, underlying source code and software) may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without prior written consent. Such permissions can be requested by emailing us at hello@amideas.com. Descriptions are compiled by reference to information available to us at the time of listing.


Website amendments
A.M IDEAS reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, A.M IDEAS has the right to cancel the order and refund any amount paid in the best way. A.M IDEAS shall also notify the customer of equivalent replacement products if available.


Force Majeure
Events outside A.M IDEAS control, which is not reasonably foreseeable, shall be considered force majeure, meaning that A.M IDEAS is released from obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


Government Law
These Terms and Conditions are governed by and shall be governed and construed in accordance with the laws of Taiwan whose courts shall be courts of exclusive competent jurisdiction. Customers who access this web site from locations outside the Taiwan do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.
 



All enquiries can be directed to: hello@amideas.com
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DISCLAIMER

Rush grass and ceramic products are handmade by local communities and A.M IDEAS' designers. Please use at your own risk. A.M IDEAS shall not be liable for damage or expense arising directly or indirectly as a consequence of use of the item.

The information contained in this website is for general information purposes only. The information is provided by A.M IDEAS and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of A.M IDEAS. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, A.M IDEAS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.