Do you accept PayPal?
Yes, we accept payments via PayPal and credit card.
Can I pay with Australian dollar?
Yes, during the payment process PayPal can convert USD into your local currency.
After I place an order when do you send out the products?
A.M IDEAS will process all orders within five working days of receipt of an order (not including weekends and bank holidays) unless otherwise informed - in the case of custom orders, items not in stock, waiting for production. After the package is sent out we will immediately send you a delivery confirmation email and within the email will include its tracking number.
Do you ship to Australia?
Yes, we offer worldwide shipping.
How long does a shipment usually take to arrive?
Please refer to the list below to find out how long it may take for you. Days quoted does not include time for customs clearance.
- Oceania 10 - 14 business days
- Europe & North America 10 - 18 business days
- South America & Africa 15 - 30 business days
I am buying a gift for a friend, I need to receive the item faster than the days quoted for standard shipping. Can you arrange that?
We do offer Express Mail Service (EMS) at an extra fee. The shipping time for Express is as listed below. The days quoted does not include time for customs clearance.
- Oceania 4 - 6 business days
- Europe 4 - 7 business days
- North America 4 - 5 business days
- South America & Africa 5 - 7 business days
How much will shipping cost?
The following chart gives you an idea of the approximate cost. Shipping price depends on the final package weight & its volumetric weight. Total amount will be calculated at checkout.
|Mirror or Pendant
|Mirror or Pendant
|South America & Africa||Regular||8||16||25||40|
*Special* Marble Mirror Forest - Pay Regular shipping fee, free upgrade to Express shipping
Do you offer gift wrapping?
All our products are nicely wrapped and ready to give as presents.
Why did you decide to work with rush grass?
The highly skilled artisan grandmothers produce well made products for the eyes, nose and hands. If you place rush grass under the sun for 10 minutes the scent of the grass reappears. Also, we really enjoy hanging out with the grandmothers. They are really funny!
How can I see the product in person?
We travel to different cities for design fairs and trade shows. To find out if we are going to be in a city near you please follow our Facebook page.
Can I return a product?
All sales are final. However, if you have special conditions and wish to return the product(s), please contact A.M IDEAS before returning any items. Our email address is: email@example.com. A.M IDEAS retains the right to decide which conditions are eligible for a return. For more information about our return policy please click here.
我們網站使用PayPal的付款系統，但是由於目前台灣法律對電子支付的限制，PayPal終止台灣境內的交易功能，因此台灣的信用卡無法使用，非常抱歉。台灣地區消費者還請透過A.M IDEAS Creema shop，或是利用Facebook留言聯絡我們