FAQ


Do you accept PayPal?
Yes, we accept payments via PayPal and credit card.


Can I pay with Australian dollar?
Yes, during the payment process PayPal can convert USD into your local currency.


After I place an order when do you send out the products?
A.M IDEAS will process all orders within five working days of receipt of an order (not including weekends and bank holidays) unless otherwise informed - in the case of custom orders, items not in stock, waiting for production. After the package is sent out we will immediately send you a delivery confirmation email and within the email will include its tracking number.


Do you ship to Australia?

Yes, we offer worldwide shipping. 

 
How long does a shipment usually take to arrive?

Please refer to the list below to find out how long it may take for you. Days quoted does not include time for customs clearance.  

- Asia  2 - 12 business days
- Oceania  10 - 14 business days
- Europe & North America  10 - 18 business days
- South America & Africa  15 - 30 business days

 

I am buying a gift for a friend, I need to receive the item faster than the days quoted for standard shipping. Can you arrange that?
We do offer Express Mail Service (EMS) at an extra fee. The shipping time for Express is as listed below. The days quoted does not include time for customs clearance.  

- Asia  2 - 5 business days 
- Oceania  4 - 6 business days
- Europe  4 - 7 business days
- North America  4 - 5 business days
- South America & Africa  5 - 7 business days

 

How much will shipping cost? 
The following chart gives you an idea of the approximate cost. Shipping price depends on the final package weight & its volumetric weight. Total amount will be calculated at checkout.
Region Type Personal accessory 
x1 piece
Mbogo Buffalo 
x1 piece
Mirror or Pendant 
x1 piece
Mirror or Pendant 
x2 piece
USD USD USD USD
Asia Regular 5 9.5 15 20
Express 15 16.5 20 25.5
Oceania Regular 6 12 20 30
Express 20 24 30 45
Europe Regular 6 12 20 35
Express 20 24 35 50
North America Regular 6 12 20 35
Express 24 27 35 50
South America & Africa Regular 8 16 25 40
Express 25 30 43 60

  *Special* Marble Mirror Forest - Pay Regular shipping fee, free upgrade to Express shipping

 

Do you offer gift wrapping?
All our products are nicely wrapped and ready to give as presents.  

 

Why did you decide to work with rush grass?
The highly skilled artisan grandmothers produce well made products for the eyes, nose and hands. If you place rush grass under the sun for 10 minutes the scent of the grass reappears. Also, we really enjoy hanging out with the grandmothers. They are really funny!   

 

How can I see the product in person?
We travel to different cities for design fairs and trade shows. To find out if we are going to be in a city near you please follow our Facebook page. 

 

Can I return a product?
All sales are final. However, if you have special conditions and wish to return the product(s), please contact A.M IDEAS before returning any items. Our email address is: hello@amideas.com. A.M IDEAS retains the right to decide which conditions are eligible for a return. For more information about our return policy please click here.

 

我試了好幾張信用卡,為什麼一直無法成功付款? 
我們網站使用PayPal的付款系統,但是由於目前台灣法律對電子支付的限制,PayPal終止台灣境內的交易功能,因此台灣的信用卡無法使用,非常抱歉。台灣地區消費者還請透過A.M IDEAS Creema shop,或是利用Facebook留言聯絡我們  

 

日本語のウェブページはありますか?
はい,日本語のウェブページはこちらをクリックしてください